Privacy Policy

PRIVACY & COOKIE POLICY

This Privacy & Cookie Policy explains how Border Belles Bonanza (“we”, “us”, “our”) collects, uses and protects your personal data when you visit www.borderbellesbonanza.co.uk and take part in our competitions.

We are committed to protecting your privacy and handling your data fairly and transparently, in line with UK data protection laws.

1. Who We Are

Border Belles Bonanza is a trading name of Sarah Campbell, Border belles Bonanza, 19 West End Place, Tweedmouth, Berwick upon Tweed.  TD15 2HW

We are the “data controller” responsible for your personal data.

If you have any questions about this policy or how we use your data, please contact us at:

Email:sarah@borderbellesbonanza.co.uk

2. Personal Data We Collect

We may collect and process the following types of personal data:

• Identity Data: name, username or similar identifier, date of birth (if needed to verify age).
• Contact Data: email address, phone number, billing/delivery address.
• Transaction Data: details of competitions you enter, payments made, prizes won.
• Technical Data: IP address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access the Site.
• Usage Data: information about how you use our Site, such as pages visited and links clicked.
• Marketing & Communications Data: your preferences for receiving marketing from us.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To provide our services: process your orders, manage Competition entries, announce winners and deliver prizes.
• To manage your account: keep your account up to date and respond to your queries.
• To improve our Site and services: analyse how people use the Site to help us fix issues and improve our content and competitions.
• To send marketing communications (if you have opted in): emails or messages about new competitions, offers and updates.
• To comply with legal obligations: record-keeping, fraud prevention and responding to lawful requests from authorities.

We rely on one or more of the following legal bases to process your data:

• Performance of a contract (e.g. when you buy entries to a Competition).
• Our legitimate interests (e.g. running and improving our Competitions and Site).
• Your consent (e.g. for certain types of marketing and for non-essential cookies).
• Compliance with legal obligations.

4. Sharing Your Data

We may share your personal data with:

• Service providers who help us run our Site and services (e.g. website hosting, payment processors, email service providers), under appropriate data protection agreements.
• Professional advisers (e.g. accountants, legal advisers) where necessary.
• Authorities or law enforcement where required by law or to protect our rights, customers or others.

We do not sell your personal data to third parties.

5. How Long We Keep Your Data

We keep your personal data only for as long as reasonably necessary for the purposes set out in this policy, including to meet any legal, regulatory, tax or accounting requirements.

Typically this means:

• Order and transaction records: [e.g. 6–7 years]
• Marketing data: until you withdraw your consent or opt out.

6. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data.
• Request correction of any inaccurate or incomplete data.
• Request deletion of your data (in certain circumstances).
• Object to or restrict processing of your data (in certain circumstances).
• Withdraw consent where we rely on consent (e.g. for marketing).
• Data portability (in certain circumstances).

To exercise any of these rights, please contact us at [your email address].

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we use your data. Visit the ICO website for more information.

7. Cookies

Cookies are small text files placed on your device when you visit our Site. They help us remember your preferences and understand how you use the Site.

We use the following types of cookies:

• Strictly Necessary Cookies – needed for the Site to function properly (e.g. to remember what’s in your basket and allow you to log in). You cannot turn these off via our cookie tools.
• Performance / Analytics Cookies – help us understand how visitors use the Site so we can improve it (e.g. counting visits and traffic sources).
• Functionality Cookies – remember choices you make (such as region or login details) to provide enhanced features.
• Marketing / Advertising Cookies – may be used (if implemented in future) to deliver relevant adverts or promotions.

Where required by law, we will ask for your consent before setting non-essential cookies (e.g. analytics or marketing cookies). You can change your cookie preferences at any time via our cookie banner or your browser settings.

Managing Cookies

You can usually control cookies through your browser settings, including blocking or deleting them.

Please be aware that blocking certain cookies may affect how the Site functions.

8. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.